Customer Service and Culture at Ameritech
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A 30 page paper discussing the state of customer service and competition at Ameritech one year after its acquisition by SBC Communications. Ameritech is the "Baby Bell" serving the Midwest states of Illinois, Michigan, Ohio, Wisconsin and Indiana and was acquired for more than $70 billion in October 1999. Customer service never has been Ameritech's strong point, but it had let the residential and business land-line infrastructure decline while it focused on offering long distance service and entering other related markets. SBC's interest lies in wireless services. Combined, the two have little interest in meeting the needs of customers using standard connections. To date, Michigan has imposed legislated sanctions against Ameritech, and Ohio has imposed fines of several million dollars for Ameritech's lack of responsiveness to customer complaints. The paper examines the situation and poses several questions for middle managers. Bibliography lists 32 sources.
Filename: KSAmeritech.wps

Cyber Crime And Law Enforcement
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This 5 page paper begins with comments from two FBI Cyber Agents about their typical day. Although all law enforcement agencies know cyber crime is the fastest-growing crime in the history of the country, officials do not know exactly how extensive it is because only about 5 percent of the crimes committed are ever reported. The writer discusses the difficulties obtaining statistical data. The writer provides examples of specific crimes and how the FBI, working with other agencies, was involved in solving them. Bibliography lists 7 sources.
Filename: PGcybrc.rtf

Cybercrime
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This 8 page report discusses the fact that the “consensual hallucination” (a term coined by science-fiction writer William Gibson) of cyberspace must, of necessity, include a “consensual” understanding that the realm of cyberspace is no less vulnerable to the negative aspects of human nature such as deceit, fraud, and theft. In many ways, the opportunity for criminal activity in cyberspace is heightened due to its very nature which supports anonymity and a certain freedom of action that few people would ever act on in their “real” lives. Bibliography lists 10 sources.
Filename: BWcycrim.rtf

Cyberphobia And Technophobia: Annotated Bibliography
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6 pages in length. The writer provides a 15-source annotated bibliography.
Filename: TLCTechS.rtf

Cyberspace Crimes and the Law
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This 9 page paper examines cybercrime and how the law is involved. This paper argues that while the law is important, it is sufficient. The problem with catching the criminals who participate in this type of activity is that technology in law enforcement is not up to par. Research is provided to support the assumptions. Bibliography lists 8 sources.
Filename: SA803cyb.rtf

Cybersquatting
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his 12 page paper provides an overview of cybersquatting. The concept is defined and trademark law is discussed in depth. Recent cases are discussed and philosophical issues are broached. Bibliography lists 10 sources.
Filename: SA139cyb.rtf

CyberTerrorism
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A 20 page paper discussing forms, frequency and features of cyberterrorism. As standard terrorism is differentiated from graffiti-spraying property vandals, cyberterrorism is beginning to be distinguished from simple hacking based on its perceived intent. Hacking, however costly to repair or inconvenient, is not terrorism. Disruption of electronic or physical infrastructure is, however. Shareware programs that can be downloaded for free can be used in cyberterrorism, while too many in the industry watch and wonder what to do about it. Bibliography lists 13 sources.
Filename: KScyberTerror.wps

Data Compression at Peribit and Expand
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Data compression is becoming increasingly important as companies seek to maximize their use of bandwidth. The 5 page paper compares the different data compression techniques of two companies; Peribit and Expand. The paper looks at how they work, the cost of the solutions offer and the support that is provided. The bibliography cites 5 sources.
Filename: TEdatcom.rtf

Data Processing and the Issue of Personal Privacy
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An 8 page paper which examines how access to data processing records can affect personal privacy, considers the main regulations that address this issue and discusses their strengths and weaknesses. Bibliography lists 4 sources.
Filename: TGdppriv.rtf

Data Protection in the EU
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This 7 page paper considers the potion of EU law concerning the protection of data. The writer looks at this generally as well ad the application of this to the Internet. The bibliography cite 14 sources.
Filename: TEdataeu.rtf

Data Risk and Protection
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This 5 page paper considers the risks that may be present when a new computer system is put into place, these include security issues, physical and software threats and employee policies. The paper also considers how an organisation can protect against these various threats. The bibliography cites 5 sources.
Filename: TEdatrsk.rtf

Data Security and Cyber Crime
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This 3 page paper looks at the issue of data security in the context of cyber crime. The paper gives a good overview of the subject from as range of literature, discussing what is meant by cyber crime, how it takes place and how it is dealt with. The bibliography cites 10 sources.
Filename: TEdatacyberc.rtf

Data Security Policies: A Comparison of Three Health Care Facility Policies
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A 4 page comparison of information security documents from Beth Israel Deaconess Medical Center, Georgetown University, and the Mayo Foundation. No additional sources are listed.
Filename: PPcmpSecurityHlth.rtf

Data Warehouse Architecture Model For The NHS
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This 92 page paper examines the potential of peer to peer (P2P) as an efficient architecture for the UK National Health Service (NHS). The paper starts with an introduction, along with aims and objectives, justification and limitations. The paper explores the history and development of P2P computing, considers how it is used and the different network types and the benefits that may aid the NHS. The paper then moves on to looking at the NHS and the use of information technology in the NHS. Before any IT can be implemented it should be ensured that it will fit in with the culture and the resources that are available and help the organisation to meet its goals. The use of case studies to examine the way that information technology is used and implemented in the NHS looking at electronic patient records and the local implementation strategies. This is used as a foundation to consider the way that P2P could fit in with the culture, make use of existing resources and enhance the NHS's ability to meet its' performance goals. The bibliography cites 74 sources.
Filename: TEP2Pnhs.rtf

Database Design and Integration to the Internet
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This 7 page report discusses database design and how it can be crafter to best suit an individual organization’s needs and goals. In any set of circumstances regarding database design, accuracy, availability, and ease of use will always be important features, regardless of how fast they are made available or how many bells and whistles they might have. Applying such design to a means by which it can be integrated to the Internet requires that the interaction between an organization, its Internet presence, and the actual operation of the database determines its position in the marketplace. Bibliography lists 5 sources.
Filename: BWdatade.rtf

Dealing with Cybercrime
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This 8 page paper considers the increase in the use fo the internet and cybercrime and the way that the Computer Misuse Act 1990 may be used it dealing with different cybercrimes such as cyberobscenity, cybertrespass, cybertheft and cyberviolence which can include cyberstalking. The paper looks at what the Computer Misuse Act 1990 will cover and how it may be possible to improve the legislation and enforcement of the law concerning cybercrime. The paper is written with reference to UK law. The bibliography cites 12 sources.
Filename: TEcyberc.rtf

Defamation Laws And The Internet
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An 18 page paper that begins by providing a definition and explanation of what defamation is and the criteria for a lawsuit. The writer discusses the difficulties associated with defamation and the Internet, including the degree of responsibility that is assigned to ISPs. The paper provides a number of lawsuits brought as a result of defamatory comments made on the Internet. Bibliography lists 12 sources.
Filename: PGdfnet.rtf

Defining an E-Business Strategy
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A 6 page paper presenting several questions that should be asked before embarking on any e-business plans. The Internet has provided a venue that allows organizations to achieve all the ends they sought before, with the addition of another venue that can positively contribute to the organization’s bottom line. Before setting out on any e-business path, however, the organization needs to identify and answer several questions regarding what it does and what it wants to do. Levitt’s “What business are we in?” should be the first question asked and answered. Bibliography lists 4 sources.
Filename: KSebizStrtPlan.rtf

Dell's E-Commerce Strategy
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This 5 page paper provides an overview of Dell and how the company has risen to the top of an industry. Its strategy is assessed and used as an example. Bibliography lists 4 sources.
Filename: SA110Del.wps

Democratic Accountability and E-Government
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This 24 page report discusses the ideals and goals of democratic accountability in relationship to the ongoing development of electronic process in government or “e-government.” Government is moving in the same direction as much of the world in terms of utilizing information technology in communication, commerce, research, and a vast array of other applications of which the average American knows little. That means that issues of accountability must be carefully addressed in terms of the acceptance and implementation of further efforts to change the government of the USA to that of the “e-USA.” Bibliography lists 15 sources.
Filename: BWegovt.rtf

Democratization of Information on the Internet
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This 4 page paper provides information on the controversy with a focus on health information. Both sides of the issue are explored. A proposal for a research project is included. Bibliography lists 2 sources.
Filename: SA313net.rtf

Denial of Service Attack using a Third Party Computer as a Zombie; A Potential Legal Culpability?
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This 3 page argumentative paper considers a position where a company suffers a denial of service attack (DDOS) and considers if there is any potential culpability if a third party was used as a zombie to carry put the attack. The paper argues the case concerning tort law and the ethical considerations. The bibliography cites 2 sources.
Filename: TEDDOS3P.rtf

Design Methodologies for Websites
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A 5 page paper which discusses structure-based, relationship-based, and information-based design systems for Websites. Bibliography lists 4 sources.
Filename: RAwebbase.wps

Design of a Phonemic, Web-based Instructional Approach for Teachers and Tutors of Adult Learners of English as a Second Language
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A 7 page pre-proposal paper addressing the development of a phonemic, online instructional approach to teaching adult ESL learners. The paper discusses the phonological-loop model and characteristics of adult learners, as well as the digital learning environment. That environment typically is asynchronous, but the influence of technology is such that there are synchronous environments emerging now that adds audio and whiteboard capabilities, facilitating the development of a collaborative learning environment in which those involved can build a true community of learners. The paper concludes with three potential research questions. Bibliography lists 12 sources.
Filename: KSeduPropESLadult.rtf

Designing a Web Page
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This 4 page report briefly discusses some of the basic steps involved in designing a website such as understanding the reason for the website, not reinventing the wheel, offering appropriate information, and connecting with search engines. Bibliography lists 3 sources.
Filename: BWhmpage.rtf

Designing a Web Page for Brigadoon Valley Bookshop
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A 10 page paper discussing web site development. Brigadoon Valley Bookshop is a successful although small, one-location book retailer. It currently seeks to establish a Web presence and enter into e-commerce. The purpose here is to present Brigadoon’s preliminary prototype main page; outline proposed functions for the completed page; review web site accessibility laws in the UK and the US; and assess legal requirements addressing the use of intellectual property. The preliminary prototype page discussed in the paper is available separately. Bibliography lists 11 sources.
Filename: KSitBrigadoon.rtf

Designing an E-business Application for Starbucks
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An 8 page paper providing business requirements analysis, use cases and additional requirements (i.e., site navigation, "contact us" information, etc.) for a new online sales application for Starbucks. The plan establishes a new website for ecommerce as well as adding mcommerce capabilities to existing Internet infrastructure. Bibliography lists 4 sources.
Filename: KSstarEbiz.rtf

Designing an ICT Learning Program
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This 14 page paper considers how a program can be designed to allow a student to learn in an ICT environment. The paper begins by considering different learning theories, including social constructivism and social cognitive theory and then considers the different models that could be used to create the program, choosing the best for this scenario The final part of the paper then considers how the learning program should be presented. The bibliography cites 12 sources.
Filename: TElernict.rtf

Designing the Physical Network Environment
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A 5 page paper assessing initial plans for establishing the communications network at a new building and location for a small consultancy. The paper discusses hardware and software needs, and urges the planner to build in scalability at the beginning rather than try to expand the network at a later time, when alterations are far more costly. Bibliography lists 3 sources.
Filename: KSitPhysArrg.rtf

Detecting and Preventing Plagiarism
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A 4 page overview of the means that are available to detect and prevent plagiarism. The author of this paper notes the software that is available to help in this task as well as the steps individual instructors can take to gain the familiarity with their student's capabilities that will allow them to guard against plagiarism. Bibliography lists 3 sources.
Filename: PPplgrsm.rtf

Developing a Marketing Plan for an Online Jewelry Business
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A 5 page paper which discusses developing a marketing plan for an online store, specifically a jewelry store. Various information is provided which illustrates some of the things to look for, where to start, success stories and other bits of information. Bibliography lists 5 sources.
Filename: RAjewelry.wps

Developing a Web Page for “Eyes R Us”
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This 12 page report discusses the processes involved in the creation of a Website for an organization called “Eyes R Us.” From designers to dentists to dairy farmers, small-business owners are finding that the Web is an affordable and effective way to promote their products and services. Equally important to know with some degree of certainty whether or not a company’s prospective clients go on the Web to research and buy products and services. With the proliferation of software tools promising an easy-yet-professional-looking site in just a matter of hours playing on the home computer, it is easy to assume that there is no reason to hire an expensive “webmaster” or developer to create a site. The keys to successful Web marketing include planning for costs, developing a concept, and product positioning . . . as well as a great Web site. The author of this paper clearly advocates outsourcing the process. Bibliography lists 8 sources.
Filename: BWeyerus.wps

Developing a Website for Family Veterinary Pet Care Clinic
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A 5 page paper reviewing the requirements of a veterinary clinic seeking to design and implement a web page for the clinic. As a medical practice, it is necessary for pet owners to bring their pets to the office for direct care, but there are many services and points of information that the clinic can provide at its website that will serve all of its customers – both human and animal – well, while also promoting the business and increasing its value to customers well beyond the needs of annual vaccinations or spaying and neutering companion pets. The site will provide general information; employee profiles; and useful external links. Bibliography lists 4 sources.
Filename: KSitWebVetClin.rtf

Developing an Online B2B Relationship with Current Customers
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A 3 page paper discussing points that need to be considered when developing B2B relationships in the electronic environment. In principle, nothing about e-business has changed basic business principles or the basics of marketing. In practice, the advent of the Internet has changed virtually everything. The Internet has removed virtually all geographical boundaries. What each company needs to guard against most is hidden unethical behavior along the supply chain that may not be apparent to either company but could be detrimental to the future of each. The paper uses Gap as example. Bibliography lists 2 sources.
Filename: KSmgmtB2BconsSCM.rtf

Developing Primus Securities’ Website
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A 10 page paper examining hardware and protocol that Primus Securities, a fictional online trader, might need to support its site and its operation. The paper discusses the network, network protocol, network components and client/server considerations of the physical infrastructure. It also discusses changes in web development, J2EE and Microsoft.NET. Bibliography lists 6 sources.
Filename: KSitPrimus.rtf

Development of a Network Society
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This 17 page paper considers how different forms of mass media change the society in which they operate. This paper focuses on the concept of the Guttenberg Galaxy and communication over the internet to explain how information and the mass media changes society and the perception of society with empowerment of members of that society. The bibliography cites 20 sources.
Filename: TEintsoc.rtf

Differing Presentations of Information on the World Wide Web: Evolution Verses Creationism
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A 6 page overview of the value of the World Wide Web in research applications. Contends that, while the Web is a tremendously useful research tool, the information which can be found there can vary dramatically in regard to its factual information and the opinion which is being delivered. Utilizes three sites arguing creationist verses evolutionist theory to document this contention. Bibliography lists 3 sources.
Filename: PPevoWWW.wps

Digital Audio Formats
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A 4 page paper discussing .wav, MP3, MIDI and MOD music-storing formats. Digital music and other audio forms have benefited greatly from the innovations of recent years. After the advent of the Internet, audiophiles formerly started their music downloads before going to bed for the night, for the download time of only a few files would take hours to complete. The legal landscape has greatly changed as well; the involvement of more corporate entities in music and other audio file downloading has resulted in more options being available for today’s users. Bibliography lists 3 sources.
Filename: KSdigAudForm.rtf

Digital Audio Recording
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An 11 page paper tracing the development of digital audio recording and exploring how it works. Digital audio recording arrived in a commercial way in the early 1980s with the development and release of the compact disc (CD). It appears that the CD is only the beginning, however, as digital audio recording continues to progress. It provides convenience, reliability and lower production costs, but it is certain that copyright holders have not yet finished trying to mold its applications into forms most profitable for them. Bibliography lists 5 sources.
Filename: KSdigAudioRec.rtf

Digital Economy / Promise and Peril in the Age of Networked Intelligence
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A 7 page review 'The New Age of Networked Information' presented by Don Tapscott. Particular emphasis is placed on the importance of the new technologies and their utilization in both business and personal pursuits. Caution is provided that although utilization of the new information technologies is imperative to a business' survival, such use must be carefully calculated and planned.
Filename: Digital.wps